Delivery & Refund Policy
Delivery & Refund Policy
Last Updated: 29/09/2023
Delivery Policy
Digital Products: ombramusicservice.com primarily offers digital products, such as music downloads and services. These products are delivered electronically and are accessible through your user account immediately after purchase.
Delivery Charges: Delivery charges, if applicable, will be clearly stated at the time of checkout. Any shipping fees are non-refundable unless otherwise specified.
Delivery Notifications: You will receive email notifications with delivery details for digital products and tracking information for physical products (if applicable). Please ensure your contact information is accurate to receive these notifications.
For the digital products you're going to receive an email that confirms for order with a link to download the master files of the track and another email with a we-transfer link (if the files exceed 2gb) that provides you with the rest of the files you need.
For the track from scratch you're going to receive an email that confirms your order and another email that will ask you to compile a form with additional details needed to complete the order
Refund Policy
Digital Products: Due to the nature of digital products, all sales of digital downloads and services are final. We do not offer refunds or exchanges for these items.
Refund Eligibility: To be eligible for a refund or exchange of a physical product, it must be in its original packaging and in the same condition as when you received it.
Non-Refundable Items: Certain items, such as personalized or custom-made products, may not be eligible for refunds or exchanges unless they are damaged or defective.
Cancellation Policy
Digital Products: Orders for digital products cannot be canceled or refunded once payment is processed.
Contact Us
If you have any questions or concerns about our Delivery & Refund Policy, please contact us at info@ombramusicservice.com
By using ombramusicservice.com and making purchases on our platform, you agree to abide by this Delivery & Refund Policy.